Security and Redundancy
As a mission-critical tool and data repository for corrections and law enforcement agencies, system security is absolutely essential. The host computer, Internet server, and communications server are part of the system's backbone, although unseen to our customers, it is kept under lock and key at a an offsite data center - with the highest degree of security available. iSECUREtrac has given special attention to the following security concerns:
- Agency Access & Hierarchy.
- Physical Security.
- Power Redundancy.
- Network and Data Redundancy.
Agency Access & Hierarchy
iSECUREtrac customers have access to monitoring data through the use of iSECUREtrac's secure and encrypted web site. All internet connections are secure and use industry-standard 128 bit SSL encryption for all traffic to and from the web site. In terms of strength, a 128-bit SSL encryption is 309,485,009,821,345,068,724,781,056 times stronger than 40-bit encryption.
- Secure Socket Layer (SSL) Protocol.
- Unlimited security layers for 3 levels of data hierarchy.
- Data Hierarchy Structure.
- Administrator is the highest level of security; administrators can see all information, but not necessarily change that information. Render assistance to agencies when needed.
- Agency can add /edit all agents assigned to this agency; assign or re-assign agents / offenders within the agency; reassign agent's caseload to one or multiple agents.
- Agent add / edit offenders assigned to them; create / edit schedules for assigned caseload; view reports and movement of assigned offenders; customize notification preferences per violation and per offender.
Physical Security
From a physical standpoint, the data center facility (walls and roof) is constructed with three-foot thick reinforced poured concrete, able to withstand sustained 200+ mph winds. Floors and ceilings are bunkered to keep out unauthorized personnel. Computer rooms have no windows. Over 100 cameras cover outside of building, entrances, and computer rooms; camera recordings are stored for 30 days. Access card readers, biometric iris scanners, and "man traps" secure the computer room, while a dry-moat surrounds the entire building. Guards are on site 24/7/365. All monitoring and alarm systems are on UPS system within guard station.
Power Redundancy
Power is supplied by dual power grids with capacity for 4 megawatts at transformers. All power components are 100% redundant and inside building, including generators. The data center is backed up by three diesel generators that would constantly and instantly provide power for the complete extent of the power outage. UPS system is rotary based in 2N configuration. The entire facility is monitored with state of the art fire suppression, air temperature, humidity, water pressure and security systems.
Network and Data Redundancy
From a data communications network standpoint, the iSECUREtrac data center has multiple bandwidth providers terminating at separate central offices, tape rotation and off-site storage. The fiber optic communication lines enter the facility from two separate directions, encased in 4 feet of concrete. Light is provided by multiple vendors. Facility engineers are always on site and available.
Personnel are also posted at various locations throughout the facility to ensure the integrity of the facility. Monitoring operators have limited access to change, add or delete current monitoring data. Access to historical and transaction data is strictly limited to high-level technical support personnel.